Refund Policy

Last updated: May 1, 2026

1. Refund Eligibility

We offer a 14-day money-back guarantee on all paid subscription plans. If you are unsatisfied with the Service within 14 days of your initial purchase, you may request a full refund.

2. How to Request a Refund

To request a refund, email us-ops@oracullarai.com with your account email and order reference. Refund requests are processed within 5-10 business days via the original payment method through Paddle.

3. Non-Refundable Items

Setup fees, custom development work, and annual plan payments beyond the 14-day window are non-refundable. Pro-rated refunds are not offered for mid-cycle cancellations.

4. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to terminate your account and withhold all associated data.

5. Contact

For refund inquiries, contact us at us-ops@oracullarai.com. All refunds are processed by Paddle, our authorized Merchant of Record.